- We will accept all authorized returns
- All returns are accepted as long as the request is made to return the item within 14 days of receiving the merchandise.
- Once we receive the items back we will process the return and refund the balance back to your account.
- Please include your Order#, items returning, and the reason for the return.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. please note you pay your own shipping
Note：The original shipping fee and insurance are non-refundable.